Refund & Return Policy

Last updated October 29, 2026

We want you to be happy with every grocery order.

Damaged, wrong or missing items

Report within 24 hours of delivery with a photo through Live chat or support. We will replace the item or refund its price.

Fresh produce, eggs, bread and chilled items can only be returned for quality issues reported on the day of delivery.

Opened personal care products and items damaged after delivery cannot be returned unless defective.

Orders can be cancelled before they are packed. Paid amounts are refunded to your original payment channel.

Approved refunds are sent via GCash, Maya or bank transfer within 7 business days.

Activation codes that have not been used may be reviewed for a refund on request. Used codes are non-refundable.